FAQs
Due to the limited nature of our products, we do not accept returns for refunds, credits, or exchanges. All sales are final. Of course we can assess special circumstances differently so if you have a major issue get in contact.
Please allow up to 7 business days for order processing and verification, and an additional 10 business days for delivery. We do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned time, please contact us and we will do our best to track your order for you.
Please send queries to insasportswear@gmail.com if you have any questions regarding your order. We will try our best to reply to your question(s) within 48 hours.
We do not accept payments by check. PayPal is accepted.
We do not sell wholesale.
All packaging is just a protection against damage of the product. We cannot replace or repair any damaged packaging.
What shipping carrier do you use?
We ship all domestic orders via Royal Mail. International orders via Royal Mail to local carriers.
What is the shipping cost?
We do a simple flat rate:
Domestic (UK) £6
Europe £14
North America £24
Rest Of World £34
What about taxes and import duty?
We cover all UK sales tax in our prices, but international import duties are out of our hands and we have no way of covering these, so please look into your own national import duty fees if this is a concern.
We do mark our packages as gifts to help.
Do you ship to Germany?
Due to recent changes in the German shipping regulations we are unable to currently ship to Germany - We are working on ways around this.
Can I contact you directly with any questions?
Please send queries to insasportswear@gmail.com if you have any questions regarding your order. We will try our best to reply to your question(s) within 48 hours.
Do you accept check payments? Can I use PayPal?
We do not accept payments by check. PayPal is accepted.
I do not live in the UK. Can I place an order?
INSA SPORTSWEAR accepts orders from UK and all international countries (Except German currently)